British Standard Institution investigate in Jinan
In July 26, Doctor Scott Speedman, president of British Standard Institution(BSI) and his colleagues, arrived in Jinan. They visited and inspected the standard work in Shandong Province. The research analysts said that 12345 Public Service Hotline was the successful case for the application of standard work in social service field. It is also an international model in this field.
Doctor Scott Speedman and his colleagues paid a visit to the hotline acceptance hall, listened to the introduction of the standard management of the hotline. The mirror in front of the accepter caught the attention of Doctor Scott Speedman, the mirror is the reminding of smiling service for the public. The research analysts said they would bring this standard management pattern and concept back to British and popularize in their country.